I have had a very busy week!
Monday was pretty much on an even keel. Not even rememberable really. The rest of the week has been non stop.
From Tuesday's Dumb Ass Police calling escapade, to leaving work that day and going to my daughter's 3rd grade program. That was all about what you want to be when you grow up...my daughter....believe it or not was cast as a cowgirl. Not predictable at all, considering her dad WAS, a true thru and thru redneck back in the day. She was a cute cowgirl tho. But refused to wear her boots.... Carmie and Kalei came with...lol after the program was over, Crystal, one of my employees and I played beauty shop, I dyed my hair so dark brown its almost black...and I highlighted hers....Didn't get home until midnight.
Wednesday, people here were still talking about the episode from the day before, yay....I got to relive everyone elses version of the whole thing......I picked up the girls at school, so I could take them to thier gramma at work...and in the mean time we went to a sewing shop...not really what I thought it was, and thought about going to Just A Buck, then thought better of it...wanted to go into Hancock fabrics, but knew better from the last trip I made in there. At some point last week the girls and I went to Petland just looking around, and since we still had some time to kill we went back in there...we got to play with the birds, and hold the dwarf hamsters, and attempt to pet a gerbil...the skiddish things.....lol, Sierra was in love with the hermit crabs...more because they were painted pretty colors...lol I think I made her feel bad tho, because I forgot a taks test meeting for the parents at her school for the next day, and I had made plans the week before to have Michelle and Kris over for dinner. Told her that we would still get to see each other, but I wouldn't be able to make it to the meeting..She puckered up, of course, was a lil bit upset. She said Ok...I make it to everything else, told her I was so sorry.
Thursday...day at work was alright...met the girls and gramma at CiCi's...didn't eat anything, because I had to go home and cook dinner...we piddled around for nearly an hour, and I had to leave and go home. Got home, got dinner made, Michelle and Kris made it. I am almost sure that is the most that I have heard Kris talk at one setting...which was great...lol, we ate spaghetti, french bread, salad, and Michelle brought the Turtle Brownies which were awesome. Then we played rummy until they had to leave.
(Damn the food and the DP, I had the burps...lol, and I had control over not many of them...and I tried to cover my mouth for some of them. But hell...I'm just glad they took the elevator instead of the other direction, and if I had tried to hold them all, I am pretty sure that I would have exploded at some point....LoL)
Greg said later that he was ALMOST embarrassed by it. I told him, I was sorry...but I really had no control over it...and he knows me..hell I was in my own home anyway....LoL
Sent Michelle a text apologizing about that...and she told me not to be sorry cuz she didn't think anything of it...that they had a blast....well thats good to know!!!! LoL
Today I will be retrieving the girls from school, and they are spendin the weekend with momma. Not quite sure what we will be doing...as its kinda chilly outside, but we will figure something out.
I am glad its friday, I am ready for this week to be over with.
21 November 2008
18 November 2008
Retarded MUCH??? WTF?!?!?
*Sigh*
Today has been the worst day I have had on the job in over 6 years.
I am sooooo serious.
I get here and get my day started. About 2 hours later, a couple walks thru the door to return a car. They picked it up at another location and I knew that, because it wasn't one of my cars...(the difference between a corporate location and a licensee location).
Anyway, I proceed to check this car in. I notice that the car has been on rent for 13 days, and asked if they had retrieved the return mileage, which they had not, so, wife goes back out and gets it..I enter it and proceed to the next part of the check in. When I get to method of payment, I ask them if they will be leaving it on the card they presented at the time of rental. They say no, we are going to write a check. Well, I can't take a check, so I tell them that. They ask why not, its just as good as a card, or cash. I replied that our company doesn't allow us to take checks, just credit or debit cards and cash. So wife tells husband to give me the credit card. I enter that information, computer asks me to swipe it, which I do. I hit enter. The receipt prints.
I take a look at the receipt, and my jaw about drops. You see, when I am checking in a car, it doesn't give me an option to see what the price is before I check it in. Especially on a one way. Well, the price was 2099.09. I tell the customer, you may want to call the station that you picked the car up from because the amount they charged you for returning it here is pretty exhorbatant (sp).
They asked what the charge was, so I passed over thier copy of the receipt and they looked. Wife says, "THAT'S CRIMINAL". Looking at me like I personally did this to them. What they didn't understand is that I have no control over what the charges are on a one way rental especially when they didn't call ahead of time to get the return station amended. But they didn't care to understand that.
Husband says, you haven't charged an amount to my card yet have you? I said,"Yessir, the price on the paper is what was charged when the vehicle checked in." Wife says, "Give me the keys back, we will just take it back where we got it."
Well, I can't do that either, because the car has already been checked in and I can't give them back the keys without re-renting the vehicle. I tell them this. Also that they really need to call the renting station to get things straightened out, because, without this being my contract, I have no control over the charges, that if it was my contract, I would be more than happy to fix it, but I don't have the authority to do that on this one.
Husband gets on his cell phone and calls the renting station and while he is waiting for someone to answer, he tells wife to call the Tyler Police Dept. I'm thinking "the police dept?" Anyway. He finally get someone on the phone, and proceeds arguing with them, and wife comes over and said they were sending someone out. I'm thinkin, "sending someone out for what??" Next thing I know, the officer here on duty at the airport comes over to the counter asking what the problem is.
The customer tells the officer that I wouldn't tell them how much the charges were going to be before I checked the car in, and that I didn't get his authorization to charge that amount of money to his card. Well....at that point, I am starting to get pretty pissed. But know that I need to try and keep as much composure as possible. I explain to the officer that is not at all what happened. Of course the husband is still trying to feed him a cock and bull story about I am a thief and a criminal and that they wanted something on paper. I suppose so they can try to sue, hell, I'm not sure.
Just listening to all this crap was starting to get to me. Course, having a cop at your counter over a retarded ass issue isn't enough, I have drivers come in from another location to pick up their cars. So they get to listen to all this CRAP, and I couldn't take it anymore...the panic attack set in. The tears started flowing...I couldn't function really, the only thing I can do is close myself up in the back office...and cry... UGH.
I was pretty much hysterical. I didn't know it at this point but one of my neighboring counters had called my service agent and told her to get her ass back up here, something was going down. So she is flying back to the lot...doin like 80 in a 15....lol She flies thru the office door says, "WHAT THE HELL HAPPENED...CHRYSTAL DID SOMEONE HIT YOU?" I said no...she said what happened, I said(thru the blubbering) "I'll tell you later" She said, someone had better tell me what the hell is going on, NOW!" So, the police officer fills her in and then she goes off, because she has been with me long enough to know that I can't do anything about any of it.
Husband walks back towards the counter, officer knows that service agent is nothing if not protective of anyone that she has come to care about. So when he says husband walking towards, he steps out of back office, walks up to him, and tells him, since you asked for it, this is the report number, this is my number, if you have any questions about it call me or the local police dept, but I hope you realize that there is nothing that this girl can do to accomodate anything with it not being her contract, its not her fault.
This MOTHER FUCKER, yes I did say that has the audacity to say, "I know it isn't her fault, I just wanted record of it"
I about came unglued all over again....KNOWS IT WASN'T MY FAULT AND WANTS RECORD OF WHAT? THAT I WAS DOING MY JOB??????????????
Service agent is glaring at him from inside the back office. She said.."Well that sorry son of a bitch, if he knows its not your fault then why in the hell is he being a jackass, he should have the decency to apologize to you!" Well I could still only cry, and I never got an apology.
Now......HOW MANY COPS DO YOU KNOW THAT WOULD COME AND GIVE YOU A HUG AND TRY TO COMFORT YOU IN A SITUATION LIKE THIS??
Well, I want you to know that Officer Swain of the Tyler PD did just that. He knows that I was only doing my job and that this crap was a complete waste of his, and my time, and the crap that I went thru was just freaking ridiculous. He told me that it would be ok, and I know that...
So, when I could finally muster up the words, I told him, I know it will be ok, and I will be fine, its just going to take me some time. Hell of a time for a panic attack...anyone here that has been around me for any length of time knows that I hardly ever handle myself in such a way, I have told people to walk away from my counter or I would call the police on them myself, and I can buck up against a jackass just as hard as they buck at me if not harder...but not today. Not today.
Took another hour to compose myself enough to call my boss and let him know what had transpired with out getting emotional about it.
His one serious question about the whole conversation was..."Why does Tyler, Texas always get all the stupid folks?" Cuz alot of my issues here are really stupid, on the customers part.....or just things that happen here in Tyler, seem to make national news....LoL
He told me he was sorry I had to go thru all of that and hoped that the day turned out better for me....just to keep a copy of the rental agreement and write a statement about what happened..
I seem to be of better sorts now...but I gaurantee there will be an ambien taken, and my ass WILL sleep tonight!
Until next time!.........................
Today has been the worst day I have had on the job in over 6 years.
I am sooooo serious.
I get here and get my day started. About 2 hours later, a couple walks thru the door to return a car. They picked it up at another location and I knew that, because it wasn't one of my cars...(the difference between a corporate location and a licensee location).
Anyway, I proceed to check this car in. I notice that the car has been on rent for 13 days, and asked if they had retrieved the return mileage, which they had not, so, wife goes back out and gets it..I enter it and proceed to the next part of the check in. When I get to method of payment, I ask them if they will be leaving it on the card they presented at the time of rental. They say no, we are going to write a check. Well, I can't take a check, so I tell them that. They ask why not, its just as good as a card, or cash. I replied that our company doesn't allow us to take checks, just credit or debit cards and cash. So wife tells husband to give me the credit card. I enter that information, computer asks me to swipe it, which I do. I hit enter. The receipt prints.
I take a look at the receipt, and my jaw about drops. You see, when I am checking in a car, it doesn't give me an option to see what the price is before I check it in. Especially on a one way. Well, the price was 2099.09. I tell the customer, you may want to call the station that you picked the car up from because the amount they charged you for returning it here is pretty exhorbatant (sp).
They asked what the charge was, so I passed over thier copy of the receipt and they looked. Wife says, "THAT'S CRIMINAL". Looking at me like I personally did this to them. What they didn't understand is that I have no control over what the charges are on a one way rental especially when they didn't call ahead of time to get the return station amended. But they didn't care to understand that.
Husband says, you haven't charged an amount to my card yet have you? I said,"Yessir, the price on the paper is what was charged when the vehicle checked in." Wife says, "Give me the keys back, we will just take it back where we got it."
Well, I can't do that either, because the car has already been checked in and I can't give them back the keys without re-renting the vehicle. I tell them this. Also that they really need to call the renting station to get things straightened out, because, without this being my contract, I have no control over the charges, that if it was my contract, I would be more than happy to fix it, but I don't have the authority to do that on this one.
Husband gets on his cell phone and calls the renting station and while he is waiting for someone to answer, he tells wife to call the Tyler Police Dept. I'm thinking "the police dept?" Anyway. He finally get someone on the phone, and proceeds arguing with them, and wife comes over and said they were sending someone out. I'm thinkin, "sending someone out for what??" Next thing I know, the officer here on duty at the airport comes over to the counter asking what the problem is.
The customer tells the officer that I wouldn't tell them how much the charges were going to be before I checked the car in, and that I didn't get his authorization to charge that amount of money to his card. Well....at that point, I am starting to get pretty pissed. But know that I need to try and keep as much composure as possible. I explain to the officer that is not at all what happened. Of course the husband is still trying to feed him a cock and bull story about I am a thief and a criminal and that they wanted something on paper. I suppose so they can try to sue, hell, I'm not sure.
Just listening to all this crap was starting to get to me. Course, having a cop at your counter over a retarded ass issue isn't enough, I have drivers come in from another location to pick up their cars. So they get to listen to all this CRAP, and I couldn't take it anymore...the panic attack set in. The tears started flowing...I couldn't function really, the only thing I can do is close myself up in the back office...and cry... UGH.
I was pretty much hysterical. I didn't know it at this point but one of my neighboring counters had called my service agent and told her to get her ass back up here, something was going down. So she is flying back to the lot...doin like 80 in a 15....lol She flies thru the office door says, "WHAT THE HELL HAPPENED...CHRYSTAL DID SOMEONE HIT YOU?" I said no...she said what happened, I said(thru the blubbering) "I'll tell you later" She said, someone had better tell me what the hell is going on, NOW!" So, the police officer fills her in and then she goes off, because she has been with me long enough to know that I can't do anything about any of it.
Husband walks back towards the counter, officer knows that service agent is nothing if not protective of anyone that she has come to care about. So when he says husband walking towards, he steps out of back office, walks up to him, and tells him, since you asked for it, this is the report number, this is my number, if you have any questions about it call me or the local police dept, but I hope you realize that there is nothing that this girl can do to accomodate anything with it not being her contract, its not her fault.
This MOTHER FUCKER, yes I did say that has the audacity to say, "I know it isn't her fault, I just wanted record of it"
I about came unglued all over again....KNOWS IT WASN'T MY FAULT AND WANTS RECORD OF WHAT? THAT I WAS DOING MY JOB??????????????
Service agent is glaring at him from inside the back office. She said.."Well that sorry son of a bitch, if he knows its not your fault then why in the hell is he being a jackass, he should have the decency to apologize to you!" Well I could still only cry, and I never got an apology.
Now......HOW MANY COPS DO YOU KNOW THAT WOULD COME AND GIVE YOU A HUG AND TRY TO COMFORT YOU IN A SITUATION LIKE THIS??
Well, I want you to know that Officer Swain of the Tyler PD did just that. He knows that I was only doing my job and that this crap was a complete waste of his, and my time, and the crap that I went thru was just freaking ridiculous. He told me that it would be ok, and I know that...
So, when I could finally muster up the words, I told him, I know it will be ok, and I will be fine, its just going to take me some time. Hell of a time for a panic attack...anyone here that has been around me for any length of time knows that I hardly ever handle myself in such a way, I have told people to walk away from my counter or I would call the police on them myself, and I can buck up against a jackass just as hard as they buck at me if not harder...but not today. Not today.
Took another hour to compose myself enough to call my boss and let him know what had transpired with out getting emotional about it.
His one serious question about the whole conversation was..."Why does Tyler, Texas always get all the stupid folks?" Cuz alot of my issues here are really stupid, on the customers part.....or just things that happen here in Tyler, seem to make national news....LoL
He told me he was sorry I had to go thru all of that and hoped that the day turned out better for me....just to keep a copy of the rental agreement and write a statement about what happened..
I seem to be of better sorts now...but I gaurantee there will be an ambien taken, and my ass WILL sleep tonight!
Until next time!.........................
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